Privacy Policy

Last Updated: November 3, 2026

1. Information We Collect

When you interact with our online store, we may collect the following types of information.

Personal Information

• Full name
• Email address
• Mobile phone number
• Billing and delivery addresses
• Account registration details
• Customer service communications

Order and Transaction Information

• Products purchased
• Order numbers and transaction history
• Payment status and transaction references
• Shipping and delivery details
• Returns and refund requests

Technical and Usage Information

• IP address
• Browser type and operating system
• Device information
• Pages visited and browsing activity
• Cookies and similar technologies
• Website interaction and performance information

We collect information directly from you, automatically through your interaction with our website, and where appropriate from service providers involved in fulfilling your orders.

2. How We Use Your Information

Riyasu uses personal information for legitimate business operations and other purposes permitted by applicable law, including:

• Processing and fulfilling customer orders
• Arranging shipping and delivery
• Sending order confirmations and delivery updates
• Managing customer accounts
• Responding to questions and support requests
• Processing returns, exchanges, and refunds
• Improving website functionality and customer experience
• Detecting suspicious transactions and preventing fraud
• Maintaining transaction and business records
• Complying with applicable legal obligations
• Sending promotional updates where the required consent has been provided

We aim to collect and use only the information reasonably necessary for these purposes.

3. Payment Information

Our online store operates using Shopify and its supported payment services.

When you make a purchase, payment information is processed through the payment provider available at checkout. Depending on the payment method, payment providers may collect information necessary to authorize and process your transaction.

Riyasu does not need access to your complete payment card details to process ordinary orders. Payment information is handled according to the security practices and privacy policies of the relevant payment providers.

4. How We Share Your Information

We may share personal information with trusted service providers when necessary to operate our business and provide our services.

• Shopify: To support online store operations, customer accounts, and order management.
• Payment Service Providers: To process payments and manage refunds.
• Shipping and Delivery Partners: To arrange deliveries and provide tracking updates.
• Technology Providers: To maintain and secure our website and related systems.
• Analytics and Marketing Providers: Where enabled and legally permitted, to improve website performance and manage campaigns.
• Legal Authorities: When disclosure is required by applicable law.

We do not disclose customer personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a convenient shopping experience.

• Maintain shopping cart functionality
• Support account sign-in and sessions
• Remember website preferences
• Analyze website traffic and performance
• Improve website usability
• Support advertising and marketing where enabled

Where required, we will request consent before using non-essential cookies. You can manage your browser settings and, where available, your preferences through our website's cookie controls. Disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our newsletter or otherwise provide the required consent, Riyasu may send you:

• Product announcements
• New arrival updates
• Promotional campaigns
• Exclusive offers
• Shopping-related news

You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us. Transactional messages relating to orders and customer service may still be sent when necessary.

7. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

• Secure HTTPS connections
• Restricted access to customer records
• Secure payment processing through supported providers
• Account access controls
• Appropriate security monitoring and maintenance

However, no method of internet transmission or electronic storage is completely secure. Customers are encouraged to protect their account credentials and avoid sharing passwords with others.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• Completing orders and deliveries
• Handling returns and customer support
• Maintaining accounting and transaction records
• Complying with applicable legal requirements
• Resolving disputes
• Preventing fraud and protecting our services

When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable legal and operational obligations.

9. Your Privacy Rights

Subject to applicable laws, including Qatar's Personal Data Privacy Protection Law No. 13 of 2016, you may have rights relating to your personal information.

• Request information about how your personal data is processed
• Request access to relevant personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent for processing that depends on consent
• Object to certain processing activities
• Raise privacy-related concerns or complaints

We may need to verify your identity before processing certain privacy requests. Some requests may be subject to legal exceptions or record-retention requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, or external services. These services operate independently and may have their own privacy policies. Riyasu is not responsible for the privacy practices of third-party websites that we do not control.

11. International Data Processing

Because Riyasu uses Shopify and other technology service providers, certain personal information may be processed or stored outside Qatar. Where personal information is transferred internationally, we will take steps required by applicable law to ensure that such processing is conducted appropriately.

12. Children's Privacy

Our online store is intended for customers who are legally permitted to make online purchases. We do not knowingly collect personal information from children in circumstances where parental or guardian authorization is required. If we become aware of such collection without the required authorization, we will take appropriate steps in accordance with applicable law.

13. Changes to This Privacy Policy

Riyasu may update this Privacy Policy periodically to reflect changes in business operations, website functionality, technology providers, or legal requirements. Updates will be published on this page with a revised date. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions regarding this Privacy Policy, how we handle personal information, or your privacy rights, please contact us.