Return & Refund Policy

Last Updated: November 3, 2026

At Riyasu, customer satisfaction is important to us. We aim to provide quality electronics, mobile accessories, and a convenient online shopping experience throughout Qatar.

This Return & Refund Policy explains how customers can request returns, exchanges, cancellations, and refunds. All requests are handled in accordance with this policy and applicable consumer protection laws in Qatar.

1. Return Eligibility

Customers may request a change-of-mind return within [Insert Return Period] days after delivery, subject to product eligibility and the conditions below.

To qualify for a change-of-mind return:

• The product should be unused and in its original condition.
• Original packaging, accessories, manuals, and included components should be present.
• Proof of purchase or an order number must be provided.
• The product must be eligible for return under the applicable return conditions.
• A return request must be submitted within the stated return period.

These conditions apply to voluntary change-of-mind returns and do not limit statutory remedies for defective, damaged, incorrect, or non-conforming products.

2. Non-Returnable Products

For hygiene, safety, and product-condition reasons, certain products may not qualify for voluntary change-of-mind returns once opened or used.

Depending on the product and applicable law, these may include:

• Opened or used in-ear earbuds and earphones.
• Products damaged through customer misuse.
• Products missing essential accessories or components.
• Items that have been materially altered after delivery.
• Products specifically identified as ineligible for change-of-mind returns, where legally permitted.

These restrictions do not apply where a customer is legally entitled to a remedy because a product is defective, damaged on arrival, incorrectly supplied, or does not conform to its description.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact Riyasu customer support as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.
• Your name and contact details.
• A description of the issue.
• Photos or a video of the issue, where reasonably available.
• Details of any missing or incorrect items.

We will review the information and, where necessary, arrange an appropriate product inspection.

Eligible claims will be resolved through repair, replacement, refund, or another remedy as required by applicable law. Customers will not be required to pay return delivery charges for valid claims where such costs are the seller's responsibility under applicable law.

4. How to Request a Return

To request a return or exchange, please follow these steps:

1. Contact Us: Send a return request through our customer support channel.
2. Provide Order Details: Include the order number, product name, and reason for the request.
3. Request Review: Our team will assess the request and provide further instructions.
4. Return the Product: If a return is required, follow the instructions provided by our team.
5. Inspection and Resolution: Once the item is received or assessed, we will communicate the applicable resolution.

Please contact customer support before sending products to a return address. Do not send items to an address that has not been confirmed for returns.

5. Exchanges

Customers may request an exchange for an eligible product, including a different compatible model or variant where available.

Voluntary exchanges are subject to product condition, stock availability, the applicable return period, and any clearly communicated price difference.

Where a replacement is required as a remedy for a qualifying defective or incorrect product, the customer's statutory rights will apply.

6. Refund Processing

Once a refund request is approved, Riyasu will initiate the applicable refund through an appropriate payment method.

Where possible, refunds will be processed to the original payment method. If this is unavailable, we will communicate an appropriate alternative.

For approved voluntary returns, our target refund processing period is [Insert Refund Processing Period] business days, subject to applicable legal requirements.

The time required for funds to appear in your account may vary depending on the bank or payment provider. Any legally required refund will be processed within the period required by applicable law.

7. Return Shipping Charges

Return shipping arrangements depend on the reason for the return.

• Defective or Incorrect Items: Riyasu will arrange or cover return shipping where required by applicable law.
• Voluntary Returns: Return delivery charges, if any, will be communicated before the customer proceeds.
• Exchanges: Any applicable delivery charges will be explained before the exchange is confirmed.

No undisclosed return shipping or handling charges will be imposed. Any charges must comply with applicable consumer protection requirements.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Orders that have not yet been dispatched may be eligible for cancellation, depending on their processing status and applicable legal requirements.

If an order has already been dispatched, we will explain the available options, including any applicable return procedure. Any cancellation-related refund will be handled in accordance with applicable law and this policy.

9. Product Warranty

Some electronics and mobile accessories sold through Riyasu may include manufacturer or supplier warranties.

Warranty coverage and duration depend on the specific product and the warranty information communicated at the time of purchase.

If a product develops a fault, contact our support team with proof of purchase and details of the problem. Manufacturer warranty terms do not remove mandatory consumer rights available under Qatar law.

10. Special Considerations for Electronic Accessories

Certain products require additional assessment because of their technical features or intended use.

• Wireless Earbuds: Opened or used items may be restricted from voluntary returns for hygiene reasons, where legally permitted.
• Chargers and Cables: Compatibility and product specifications should be checked before purchase.
• Power Banks: Products should be handled and transported according to manufacturer battery safety guidelines.
• Mobile Cases: Customers should verify the exact smartphone model before ordering.
• Screen Protectors: Voluntary returns may be restricted once the protector has been installed or used.

None of these conditions limits a customer's legal remedies for qualifying defective or non-conforming products.

11. Consumer Rights in Qatar

Riyasu aims to comply with applicable consumer protection laws in the State of Qatar, including Law No. 8 of 2008 on Consumer Protection.

This policy does not exclude, restrict, or override any mandatory consumer rights relating to defective goods, incorrect products, misleading descriptions, or other matters protected by applicable law.

12. Changes to This Policy

Riyasu may update this Return & Refund Policy to reflect changes in business operations, customer service procedures, or legal requirements. Any updates will be published on this page with a revised date. Changes will not remove rights that customers already hold under applicable law.

13. Contact Us

For return requests, refunds, exchanges, order cancellations, or warranty assistance, please contact Riyasu using the information below.

Our customer support team will review your request and provide assistance in accordance with this policy and applicable consumer protection laws.